Terms & Policies

SHIPPING POLICY:

Orders are processed and shipped within ten days of purchase date.

We only ship within United States through USPS. All orders come with $50 insurance and tracking information. If you would prefer to increase the insurance to cover your full order, please contact us.

Our packaging is completely compostable, from the box, to the cellulose based packaging tape, to the cardboard packaging materials. We are working towards having all our packaging be 100% recycled.

REFUND POLICY:

We do not allow returns or refunds unless item is defective or a mistake is made on our part. All orders ship priority which covers up to $50 insurance. Please note, we are not responsible for lost, stolen, damaged, or broken orders. Insurance covers this. To file an insurance claim, go to USPS.com and enter your tracking number. They are normally quick about it. You must have a photo of any damage to file the claim.

IF YOU READ NOTHING ELSE, READ THIS:

  • Orders ship within ten days of purchase date.

  • Rootflux Bee Co. is not responsible for lost or stolen mail above the $50 included insurance, unless you pay to upgrade insurance for your order.

  • Rootflux Bee Co. is not responsible for the improper use, injury, or harm caused by the use of our products.